Refund Policy
At Lightning Solution LLC, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with a course you have purchased, we offer a 30-day refund policy. Please read the terms and conditions below to understand our refund policy.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 30 days of the purchase date.
- The course must not be more than 50% completed.
- You must provide proof of purchase, such as an order confirmation or receipt.
- The course content must not have been downloaded or copied.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Courses purchased more than 30 days ago.
- Courses that have been more than 50% completed.
- Any downloaded or copied course materials.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with your refund request. Include your order number, the name of the course, and the reason for the refund.
- Review and Approval: Our support team will review your request and, if approved, will process your refund. We may contact you for additional information or clarification if needed.
- Refund Processing: Once your refund is approved, we will process the refund to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account statement, depending on your payment provider.
4. Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. If we make changes to this policy, we will notify you by updating the effective date at the top of this policy and posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Lightning Solution LLC
Email: [email protected]
Thank you for choosing Lightning Solution LLC. We appreciate your business and are committed to providing you with quality courses and excellent customer service.